Mainland dispatch and receiving protocols

Standard Parcel Consignment

Scheduled Pallet Drops

Utilizing dependable carrier networks for cartons and workplace consumables. Tracked end-to-end with electronic proof of delivery for office receptions and trade counters.

Tail-lift vehicles for heavy bulk packaging and hygiene restocks. Requires adequate receiving dock or ground-level access for pump-truck offloading.

Four-step return and credit procedure

Goods Inspection

Claim Notification

Return Authorization

Credit Issuance

Inspect incoming consignments immediately upon arrival against the delivery note and packing slip.

Report discrepancies, damages, or mis-shipped items to our trade desk within 48 hours of receipt.

Receive authorized collection documentation and routing labels for secure transit back to our facility.

Account credit or replacement stock issued promptly following inspection at our dispatch warehouse.

Have a specific delivery or tracking query?

Our logistics desk handles mainland route schedules and consignment tracking.